BMW of Houston Midtown Reviews & Testimonials
Looking for testimonials and reviews about BMW of Houston Midtown? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
I had an excellent experience with BMW’s roadside assistance and service department. Yesterday, I got a flat tire and called BMW Roadside Assistance. They arrived in less than 30 minutes and quickly replaced my tire, making a stressful situation so much easier.
After that, I went to the dealership, where they replaced the damaged tire with a brand-new one. The entire process was smooth, efficient, and everyone was professional, friendly, and helpful.
I also highly recommend purchasing the tire and wheel protection when you lease your BMW. It ended up saving me about $400 on the replacement tire, and it was ... Read More DealerRater - Jul 1, 2026
This dealership is conveniently located and I have always had good communication with their service advisors. Rosie was great today!
The entire service experience was absolutely impeccable from beginning to end. Constant clear communication, honest and upfront pricing, and ready precisely on time!
David from services was very helpful in getting the tires replaced. Fantastic service. Thank you
Rosie was awesome!! Not only did she get My BMW 335i fixed, but she also got me and my fiancé, a baby gift for our son who is due on the 28th! Rosie has been my advisor for a while now, so I will definitely be coming back!
Anna Crawford his kind, professional and does an excellent job. I have been coming to this location for service of my cars since 1998. She is one of the best service advisors that has helped me.
David was exceptional, helpful from start to finish—one of my best BMW service experiences. ⭐⭐⭐⭐⭐
Outstanding service every time I bring my vehicle in for service. David my service advisor explained in great detail on what was going on with my vehicle.
They are always friendly and helpful when I am there. All of the associates are knowledgeable
Brandon Valdez was excellent in customer service. Took care of everything to the last detail and communicated with me often on progress of repairs. Highly recommend him for your vehicle service needs! Nicole at concierge also made the loan car process very easy! Thank you!!! You’re the best!
Great service, the service advisor Rosie Ramirez was very attentive, amicable and clear! She was very professional.
David makes sure every visit is smooth and flawless. As well as the rest of the support team that welcomes you to the service center.
When I called for scheduling an unplanned repair to a tire. The scheduler was very nice and accommodating. The service rep Brandon Valdez was very attentive and kept me up to date on the status of the repairs and was very nice.
Excellent service experience at BMW of Midtown Houston! Joshua in the service department was professional, knowledgeable, and kept me informed throughout the entire process. He made everything smooth and stress-free, and his attention to detail and customer care were truly outstanding. It’s refreshing to work with someone who genuinely cares about the customer experience. Thank you, Joshua, and the BMW of Midtown team for the exceptional service!
Alejandro Aguirre is my service advisor and he’s always respectful, responsive and honest. I appreciate his willingness to explain necessary versus non-necessary service items for my X5. Always a pleasure dealing with him as well as with Eduardo.
Service was wonderful nick was a great sales representative and the rest of the staff was amazing would definitely recommend this dealership to any one.
Quick and easy service. I like the online scheduling. Rosie was great and kept me updated on the status of my car and even followed up days later to make sure everything was still ok. I appreciate it
Very happy! Awesome dealership and showroom. Great cars available. Walked in and bought a new M4 convertible. It was a smooth and enjoyable process. Highly recommend this dealership!
I had an excellent experience with my service consultant which was David. From start to finish, he was professional, knowledgeable, and genuinely cared about making sure I was taken care of. He kept me informed throughout the entire process, answered all of my questions, and made everything smooth and stress-free. Their outstanding customer service and attention to detail truly stood out. I appreciate the effort they put into ensuring I had a great experience, and I highly recommend them to anyone needing exceptional service. Thank you for going above and beyond!
Amazing customer service. Great music, Good vibes and lots of smiles! Incredible energy. Makes you happy to be there! David was great as well!
The service is amazing. Everyone goes out of their way to make sure you are taken care of properly.
Alejandro handles all my concerns professionally and promptly. He represents the integrity of BMW Midtown.
The service is exceptional, they consistently go above and beyond to ensure I understand what needs to be done, what it will cost and the time to complete. Communication throughout the process is informative and helpful, and the shuttle drivers have always been prompt and friendly.
I appreciated the service..everyone seemed genuine. I appreciated that everything was not an upsell. They found the positives in the car and showed items that were concerning but could have wait a few more months. Liked that they had a separate waiting area with coffee and I appreciated the ride home and also the return pick up that was offered.
Elaine with service was amazing, kept me up to date throughout the whole process and was super pleasant to work with. Liam, a tech/mechanic, thoroughly explained my cars issues and the plan to fix them. He also took the time to check other components of my car. In comparison, the Midtown location is better than the Clear Lake location. Clear Lake said I needed a valve cover and gasket replacement, Liam took a look and said it was dry and there was no need. After hearing that I will not be returning to Clear Lake. Made me question the ... Read More DealerRater - Jun 2, 2026
My Service Advisor, Emma was extremely helpful and polite. She kept me informed about the process and talked to the servicemen about an issue that I was concerned about. I would highly recommend her and Advantsge BMW.
I recently move to Houston and my AC stopped working. David was super helpful and got me back on the road quickly. Will definitely continue to use this dealership for service.
Alejandro was a great and knowledgeable service advisor. Plan to be a repeat customer with him. Work was completed on time.
Spotless service department with excellent technicians and great service writers. They explain the reasons and costs of all recommended services in great detail.
Amazing service very convenient and close to work which made the shuttle service even better
I appreciate the honesty and integrity of the service department (Alejandro Aguirre was service advisor) regarding my 2022 X5. No hassle on up charges or unnecessary services. I will remain loyal as I can trust the professionalism of Midtown BMW.
When first entering the establishment I was not greeted by anyone until I met salesman Mohammed on the third floor. He was cheerful and polite, quickly got me into a test drive and sat down to negotiate price. After making a deal I waited to meet with finance, where there was a fully stocked beverage bar with coffee, tea and even nitro cold brew, which was delicious. Shortly thereafter I was met by Unis to discuss the terms of finance. He was extremely informative and helpful. The entire process was extraordinarily painless, pleasant, and took less than a couple of ... Read More DealerRater - May 21, 2026
Superb service and reasonably priced repairs. My service advisor, David, deserves a special mention for expediting the tire replacement and balancing process in order for me to make an important meeting.
I took my X3 in for service and couldn’t have asked for a better experience. The entire team is incredibly sharp and runs with an efficiency that BMW HQ in Bavaria would applaud. Combine that with real Texas hospitality from the service consultants — special shout out to Elaine — and the result is truly world-class.
I only buy cars from your dealership because of the service is so good. Everyone is always pleasant. They go out of their way to make me feel special. I have spent a huge amount of money in your service department over the years, but I think it has been well worth it I intend to come in the next few weeks and buy a new car. Another new car. Your dealership is great everything about your people attitudes and they are all very pleasant to do business with.
I think you’re dealership should be ready in five stars ... Read More DealerRater - May 11, 2026
Great service. Friendly staff. I got a great deal on special they were running for break work. Jesse Correa was an amazing advisor
Lourdes is the best! She always takes good care of me every time to make sure I am supported and satisfied with the service.
It was a pleasure working with Asen. The professionalism and care throughout the entire purchase process was fabulous. Not only will we work with Asen and Group 1 again, but we will refer to family and friends. Thanks for a great experience, Asen!
I took my X6 in for a nail in the tire. The tire was replaced in a reasonable amount of time while I waited in the super nice waiting area. I was able to prized the WiFi and remain productive. My new Service Tech Rosie Ramirez was very professional and a pleasure to work with.
My agent Maysoon went above and beyond for me when my car was in the shop for 2wks … I truly appreciate her willingness to help me out with a loaner and explained what services I needed.
The response and service in sales and finance was excellent. I would purchase another vehicle from these individuals again.
This was my third vehicle purchased from BMW Midtown. Whether I was buying a new I5 or a 10 year old 320i, Kyle treated me the same with the utmost respect. Fingers crossed we get an allocation for the new Alpina.
Very friendly advisors and staff. Willing to problem solve and accommodate customers. Great communication and work product.
All of the individuals at this dealership I have worked with have consistently been professional, efficient, and accommodating. Lourdes LaRosa in the service department is especially helpful.
Excellent, First time to visit, David made the drop off, pick up, loaner car, check in/check out processes seamless. Timely service, updated progress, finished earlier than quoted. Excellent
Jesse Correa, my service rep was most helpful in getting my car in quickly and serviced properly.
Highly recommend Alejandro Aguirre as an Advisor. Happy with getting my car back same day and no headaches!
Steven Dang is amazing! Fast, responsive, and efficient. He will continue to be my advisor I count on.
Top Tier experience from the presentation of the vehicles, to the interaction with the sales and finance staff. It was the most pleasant purchase experience I've had!
BMW Midtown is the best dealer and maintenance/service shop in Houston. Elaine was a great service manager- very friendly and knowledgeable.
They are customer service oriented. I have always had good experiences with them. I have bought several cars there and leased cars too. And the warranty work has been excellent too.
Excellent service. Dropped my car off and got great update texts throughout the process. Pickup was painless
I always get great service at this dealership. Alejandro is an excellent service advisor. The service department lets you know what repairs are a must and if something is going to cause problems in the future. They are prompt in the appointments which is important for me.
Always the best experience, at all times and levels! I would not change it at all! Best service !
The customer service is exceptional and detailed. The service and prices motivate us to come back.
Good work, on time and fixed the problem. Washed and cleaned the car also after service.
Service center is always great to work with. They communicate very well and have great customer service.
Love working with J David G. He’s provides timely updates and is a pleasure to just interact with. Great guy.
I have traded at this dealership since 1981. As always the service department is expert and trustworthy. Scheduling is very easy and communication while car is being serviced instantaneous. A very helpful feature.
I love working with Leyla Rodriguez at Uptown BMW! She's the best!. Please increase racial diversity! Black representation almost absent. Visited service department on several occasions, always the same makeup of people. Blacks driving BMW are far too great (demographics and data supported) to not be represented in all areas of BMW
It is the only dealership where I have purchased my BMWs over the last 40 years.
David was great to deal with. He was a Very good communicator and ver professional.
I have been a customer of this dealership for over 10 years. Every person I have dealt with has been very professional and customer service oriented. The Service Bay is modern clean and spotless. Everyone is so friendly and helpful. I had a great experience.!
Great experience working with Rosie. Prompt communication and received a ride to get the vehicle. Service was done same day. This is the only dealership I work with for my bmw. Great work on the car and received a video to give peace of mind on overall condition of truck.
For the past 3 or 4 years, it's been a jolly ride with Advantage BMW. Professionalism and courteousness at its best. Huge shout out to Alejandro for helping with my car, and to the shuttle drivers, thank you for the ride. Keep up the good work guys.
Thais the place you can take you vehicle to get excellent care and service . Ask for Steven Dang he’ll take good care of your vehicle.
excellent service. great prices. going beyond expectation. nice building. fast service. car availablility. caring team
Excellent service as always! Great location and friendly staff. I will go there again soon!
Great service;friendly; knowledgeable; no pressure convenient location; good price; lots of choices; reliable service;
Have had a great experience with the sales and service departments. Professional, friendly and knowledgeable.
I had an excellent experience at BMW of Houston Midtown!
Starting with David Guerrero, who reached out to me regarding a recall issue. I took the car in and he was very helpful and also answered various questions that I had about the vehicle.
Then he referred me to Kelly who helped me get a loaner car. She’s been there many years and she’s a pro..
During my car servicing, David kept me informed, about the progress of my service, via text message,
After my washed vehicle was returned to me, David put me in touch with Christina ... Read More DealerRater - Mar 16, 2026
The service department is terrific. David takes very good care of me and my vehicle. Service feels personal
Amazing service. I had no worries and everything was perfect and smooth. Thank you David!
Rosie Rameriz was my advisor and she was great! She kept me informed and even though I spent more than I intended or was quoted, I understood the reasons and had the option to decline.
The hand off was orderly and my service advisor was exceptional. Never been better cared for at this location of business.
Professional salesman and finance manager, they made the buying process quick and easy. Very satisfying!
Very pleased with my Service representative this time he went above and beyond to make sure that I got a loaner and was not inconvenienced. and was able to get my car in for the recall quickly previously I received a call and I was told that a loaner wasn’t available for almost 2 weeks. Two days later I received a call and he said that he could get me a loaner the very next day
I really enjoy using this dealership for service. Layla Rodriguez is Amazing and Super Kind!
Good service and very good prices. This is the dealer that had the best prices that I could find around Houston.
I had a great experience thanks to Maysoon Miller, my awesome service advisor. She was extremely knowledgeable and super friendly! I had my rear brake pads replaced, oil changed, wipers replaced & fuel injection system flushed. This was all done in 4 hours!!!
Barry was able to do a great assessment and efficiently sort out all of the problems
Thorough maintenace, great customer handling. Stevens has been one if the best service consultant. The staff is very friendly and coperative
Steven was great service representative. He solved all my issues and he gave me a great deal. Thank you Steven .
Great service from the staff and efficient support. Always a pleasure to have my car serviced there
I have probably bought 10-15 cars over the years. Giancarlo was the best salesperson I have worked with in my car buying days. He was friendly, knowledgeable, and very responsive. I highly recommend reaching out to him if you want a BMW.
Rebecca and the team at BMW Midtown exceeded my expectations. Delivered my vehicle on time and under budget.
David G in service was fantastic! Communicating to me regularly with updates and turned my vehicle around quickly.
Alyin was fantastic in her approach and the way she interacted with us. She understood our needs and respected our consideration and also provided great responses every time we contacted her in the last couple of weeks before final purchase. Her manager and GM were also very supportive in our buying consideration and provided us space than the typical dealer follow-ups that happen when you visit a dealership. Overall it was a great buying experience for our
1st X5 in the house and we are truly grateful. The only one piece of opportunity for the dealership is wrt the final ... Read More DealerRater - Mar 3, 2026
Service department is top notch and professional from start to finish with constant communication in between to ensure I knew the status of my vehicle.
Stephen Dang and team were exceptional and showed the highest level of service! He has been a model representative for BMW.
Seamless end to end buying process enabled by phenomenal staff that truly prioritize customer satisfaction. I highly recommend working with Nicolae, he is fantastic! The customer service didn’t stop at the purchase, follow up continued even after I bought my car! I highly recommend
Rosie is amazing. A true gem, go visit her and tell her I sent you.
Fast service , professional handling and honest service! Everyone is friendly and accommodating. Definitely recommend to everyone!
Between the personalized care, fast response time, meeting me financially where I was at, and positive work environment I stepped into, my experience at BMW midtown was a 10 across the board. The part I needed for my 540i was already in stock, which was another perk of taking it here instead of a general body shop. Rebeca was quick, helpful, and thorough from start to finish.
Very great service and so happy to get my first PHEV.
Excellent service from service advisor he was great
Bought a Certified X3 through Drew, was in and out in a couple of hours. Appreciated the fair dealing and friendly car buying process!
Great customer service. I am a new BMW owner and the service and parts departments were great.
Reviews & Testimonials | BMW of Houston Midtown
